If the donation has not yet appeared on the participants page , this is usually by one of the following reasons ;
- You have made the donation via direct debit . Processing a debit takes on average 10 days. Once the donation is received by us , it will automatically appear at our site !
- The donation is accidentally ended up on the ” general donation counter . Send us an email via email@example.com with the donation confirmation and the name of the subscriber for whom the gift was intended. We will put your donation through to the right page!
- There was an error in your payment. Please check whether the donation is debited of your account. If so, please send us a print screen of the payment-confirmation so we can put the donation live at the website.
- If the above reasons do not apply , please contact us via firstname.lastname@example.org or via 020-496 91 72. We are happy to help !